Keep it running · Retainers
A support and maintenance retainer keeps your automations, apps and websites working after launch. It is a monthly retainer you draw on when you need it: updates, fixes, small changes and support, from the people who built or audited the system. When a provider changes an API or a plugin breaks, you already have someone on it. The scope and monthly fee are set in a written quote.
Who it's for
Problems we solve
An expired token or a changed API response stops a workflow, and the first person to notice is a customer. On a retainer, fixing it is one message away, and failure alerts can tell us first.
WordPress, plugins and dependencies fall behind because an update once broke the site. We update with a backup and a test first.
Platforms change prices, APIs and policies: WhatsApp message pricing, email platform plans and API versions all moved recently. We adapt your system when a provider it depends on changes.
A new field, a new email, a new report. On a retainer, small improvements get done without a new quote each time.
When the person who built a system disappears, every fix starts with archaeology. With a retainer, the builders stay responsible and the documentation stays current.
Deliverables
What a retainer can cover, agreed in your quote:
We look after your n8n, Make or Zapier workflows: replay failed runs where that is safe, fix the cause, and keep self-hosted n8n updated and backed up.
Updates, backups, security checks and small content or layout changes for WordPress and WooCommerce sites, ours or ones we have audited.
Hosting, database backups, error monitoring, dependency updates and small features for custom apps and CRMs we built, under the same licence and support model we already run for a client.
Process and timeline
For systems we built, we already know them. For anything else, we start with a short audit so the retainer covers what is really there.
Which systems, what is included and the monthly fee, set in a written quote.
Access, backups, failure alerts where they help, and a list of the providers and keys your system depends on, with their renewal dates.
Send a fix, an update or a small change whenever it comes up. We reply within one business day and keep a change log.
A monthly plan: the scope and the start date are set in the written quote.
Pricing
Retainers are monthly. Which systems are covered and the monthly fee are set in a written quote after a free scoping call.
We agree the scope on a short call, then send you a written fixed quote split into milestones.
A retainer for one n8n instance and one for a custom app with a shop attached are different jobs. We agree what is covered first, then hold the monthly fee in writing.
Small fixed-scope tasks: see our Fiverr Pro gigs (opens Fiverr in a new tab)
Proof
Real builds, described plainly. We publish no results figures we cannot evidence.
We built StoryLine’s ERP and its website, and the ERP runs under a licence and support arrangement with us: we host it, maintain it and change it as the business changes, which is how our retainers work.
We run our own invoicing product in production with health checks and a watchdog, log shipping to a monitoring service, nightly database backups and written runbooks for deploys, rollbacks, secrets, disaster recovery and incidents. Retainer work uses the same practices.
Screenshots of reviews on our public profile, uncut. They come from a range of projects, not only this service. Read every review on Fiverr (opens in a new tab).
Founder-led by Shohrab H. Abhi. Tecnomaxx Digital Ltd, company no. 15398595 (Companies House). Delivery is from Bangladesh.
Tools and integrations
FAQ
Taken from what people actually search for about this service.
It depends on how many systems we look after and how much you expect to ask for. We set what is covered and the monthly fee in a written quote after a free scoping call. For a one-off job you can also hire us by the hour.
Yes, after a short audit. We check how the workflows are built and hosted, fix anything risky, and then take them on under a retainer.
Core, theme and plugin updates with a backup and a test first, security checks, backup checks and small fixes or changes when you ask for them.
We reply within one business day. We are a small, founder-led team, so we do not offer round-the-clock cover, and we say so before you sign.
Yes. Every build includes 30 days of post-launch support. A retainer is optional and starts after that.
The terms are in your written quote. If you need less or more help than we agreed, tell us and we change the scope.
Next step
Tell us what you have today and what should change. We reply within one business day. You get a written scope and a fixed quote before anything is built.
